Term and Conditions

Driving Range (lobby)
  1. Minimum booking is one hour with 30-minute session extensions thereafter.

  2. The maximum of each booking is 2 hours. It can be two hours on 1 Driving range or 2 Driving Ranges each lasting 1 hour.

  3. Left-handed players are entitled to free upgraded to Private Room. Members must advise our staff when making advance booking.

Private Room service: (9 holes / 18 holes indoor golf course and Driving Range mode)
  1. Minimum booking is 1 hour with 30-minute session extensions thereafter.

  2. Left-handed players must inform our staff when making advance booking in order to arrange the suitable room.

  3. Each member is entitled to book a maximum of 4 hours per room. If the member would like to organize an event or party, please inform us in advance so that we can make the appropriate arrangement.
Priority booking period:
  • 15 days (First Class)

  • 10 days (Business Class)

  • 3 days (EC Card)

Check in / Check out arrangement of Private Room and Driving Range:
  1. Please allow us 5 minutes to clean and tidy up the room or driving range in the beginning of each reservation. Therefore, the starting time of each session is either at 05 or 35 of each hour, to allow for cleaning of Room and Range. (For example, the booking time of Private room time is at 14:00, the start time will be at 14:05; if the booking time of Private room time is at 14:30, the start time will be at 14:35)

  2. Please be punctual. The start time of the bookings will not be postponed if the member arrives late.
  3. Each booking will only be reserved for 15 minutes. After the 15-minute grace period, the reserved Private Room or Driving Range will be released for other members who are on the waiting list.

  4. Members should check out on time. In case of late check out, an overtime surcharge equivalent to the room charge for half an hour or more will be charged subject to the actual circumstances.

Fair use regulations:
  1. Member can only make 1 reservation a day with maximum 2 hours of the facilities. For example, 2 hours for each Range or Private room, or 1 Driving Range and 1 Private Room.

  2. Each booking should be done or cancel before proceed next booking.
Amend or cancel appointment:
  1. For any cancellation of appointment, please call us at least 3 hours before that appointment.

  2. Any changes or cancellation of coach classes must be made at least 24 hours in advance. Last minute changes or cancellation with less than 24 hours notice will be considered as a forfeit lesson.

No-show charge and related arrangements:
  1. No-show charge will apply if member does not show-up or forfeit his or her booking by arriving after 15 minutes of the scheduled appointment. The No-show charge will be debited from the member’s account as the standard rate of Green Fee (per hour)

  2. Member’s account will be temporarily suspended, until No-show payment is made.

  3. If member accumulated 3 times No-Show; member will be prohibited from making appointments for any of the facilities within 15 days.
Notes for Affiliate cardholders: (If applicable)
  1. The Family member or Affiliate cardholders of the same member account and the holders of Main card are considered as the same member account.

  2. All appointments and membership benefits, promotions and events are given priority to holders of the Main card.

Private/Group Lesson: (Coaching)
  1. Please book at least 5 days in advance for coach lessons.

  2. Please be punctual. The time of the lesson bookings will not be postponed if the member arrives late.

Notes for Diamond Members (DM) and holders of All Access Pass: (if applicable)
  1. Free of charge for the first 2 hours of service (Private Room or Driving Range) per reservation each day. The membership fee will be charged according to the member’s own membership afterward; the related free service hours cannot be accumulated. For example, if the holders of Private Room Pass booked 3 hours of Private Room service, the first 2 hours will be free, and the remaining 1 hour of service will be charged. Another example, if the holder of GDR Pass booked 2 Driving Range for 2 hours, then only one of the Driving Range will be charged.
  2. All Access Pass cannot be used in conjunction with other offers.
Management monthly fee (if applicable):
  • Main card: $130 per month
  • Supplementary card: $65 per month (each card)
  1. Management monthly fee will be deducted from member’s account on the first working day of each month.
  2. If the balance of GOLFZON Dollar in the membership account is insufficient, account will be temporarily suspended.
  3. Member must pay all overdue fees to reactive the account.
Rules and guidelines for Golf bags, golf club equipment storage (if applicable):
  1. Member is responsible for his or her own golf clubs, equipment stored at Golfzon including, counting and verifying all the golf clubs before storage; ensuring that all the golf clubs, equipment and other personal belongings are well protected; ensuring that nothing is sticking out of the golf bag; and member should take care to maintain a clean and tidy golf bag whenever he or she takes it out and return the bag to the club storage.
  2. Golfzon is not responsible for any loss or damage of golf bags, golf clubs, equipment or personal effects stored at our facilities.

  3. Golfzon reserves the right to search members’ stored golf bags, golf clubs, equipment and personal effects stored at our facilities without prior notice to members. Golfzon will immediately report to the Hong Kong police any property belonging to Golfzon or any illegal substance found in member’s belongings during the search.

  4. Any items that are stored at Golfzon after the expired storage period will be kept at the club for a grace period of maximum 90 days, each item will be charged a storage fee HK$200 per month (Partial month will be charged as one month)

  5. Golfzon reserves the right to dispose of any items kept at our facilities over the agreed storage and grace period. Golfzon will not be held responsible for such to disposing of the items.

  6. Member must pay all overdue fees to retrieve the golf bag.
Others:
  1. Golfzon’s equipment and assets must not be removed from the club house. Members are responsible for keeping the equipment and assets in good condition and within Golfzon’s premises at all times.
  2. Anyone who removes any of Golfzon’s equipment and assets from clubhouse or damages any of the items is required to bear the cost of replacement and repair of such equipment and assets.

The Cardholder is bound by all the terms and conditions of this guideline. GOLFZON HK reserves the right to change and amend the terms and conditions at any time without further notice.

In case of any dispute, GOLFZON HK reserves the right to make the final decision.

Refund Policy:

7 days refund guarantee

  1. Applicable to the first time purchase of BUSINESS CLASS (BC) and FIRST CLASS (FC) membership, members may apply for an unconditional refund within 7 days from the date of purchase.
  2. No refund application will be accepted after the 7 days refund guarantee period.

Notes & Precautions

  1. Membership accounts will be suspended immediately after refund applications are submitted, all purchased products/services may not be accessed.
  2. All issued membership cards should be returned.
  3. All used services, including free gifts (if applicable), will be charged full price and deducted from the refund amount.
  4. Gifts and coupons (if applicable) shall be returned upon submitting the refund application. Defected, unsealed, used or destroyed gifts and coupons will be charged full price and deducted from the refund amount.
  5. Administrative fee of HK$700 & membership card fee of HK$200 per card will be deducted from the refund amount automatically.
  6. The refund application must be applied by membership account holder (main card). Overdue accounts will not be accepted.

Application process and processing time

  1. Applicants must be account holder, otherwise application is not accepted.
  2. Applicants must complete the refund application form and apply in person at any GOLFZON HK branch with correlated proof (if applicable).
  3. After submitting the application form and correlated proof (if applicable) does not mean the application is approved until GOLFZON HK has reviewed, verified and confirmed the application.
  4. The applied refund amount is not necessarily the final refund amount, but subject to GOLFZON HK’s final calculation.
  5. If the refund application is approved, the refund amount will be issued by cheque within 30 days. Applicants must collect the cheque at a GOLFZON branch in person.

Non-refundable items

  1. EC Card
  2. Deposit for events, venues booking, parties or competitions.
  3. All Gift certificates.
  4. Consignment goods.

Temporary Suspending and Extending Membership Application

  1. When a member submits an application, their membership must be active; otherwise, the application will not be accepted.
  2. If a member is unable to enjoy our Club’s facilities due to physical or mental health problems or other special reasons, members may apply for a one-time temporary suspension of membership account and coaching lesson for a maximum of 6 months.
  3. Applicants must complete the application form and apply in person at any GOLFZON HK branch with correlated proof.
  4. After submitting the application form and correlated proof (if applicable) does not mean the application is approved until GOLFZON HK has reviewed, verified and confirmed the application.
  5. The applied extension time is not necessarily the actual extended period. The actual extended time will be finalised in written form.
  6. The application process may take 14 working days for approval.
  7. If the application is approved, administration fee of HK$500 is required, otherwise the application will be considered invalid.
  8. The application must be applied by membership account holder (main card). Overdue accounts will not be accepted.

Notes of redeem Coupons / Gift Vouchers / Redemption Vouchers / Electronic Voucher

  1. Vouchers and coupons must be presented to the reception for verification before redeeming. Used vouchers and coupons will be collected or consumed.
  2. Vouchers and coupons do not hold any cash value and are non-refundable or exchangeable for other gifts or services.

Bad Weather Arrangements

  1. Under Rainstorm Warning (Amber and Red)/ Typhoon Signal No.3 or below, all facilities will operate as usual.
  2. Operation hours during Black rainstorm/Typhoon Signal No.8 or above are subject to change, please pay attention to the latest news released on our website and social media platforms.

Venue Rules and Regulations:

  1. Members, Supplementary Cardholders and their guests must observe the Laws of Hong Kong and all the Rules of the Club at all times while they are within the premises of the Club.
  2. Members and Supplementary Cardholders must present their Membership Cards upon entering any Members’ Facilities, or when attending Members’ programmes or events.
  3. Members and Supplementary Cardholders should not leave their guests (including immediate family members without supplementary cards) or children under the age of 12 unaccompanied at any Members’ Facilities, and they are responsible for the conduct of their guests.
  4. Members shall ensure that when using any facility, Supplementary Cardholders and their guests must observe the users’ etiquette for such facility as set out in the Directory and other conditions or points to note as posted in the relevant facility.
  5. Member must accompany their guests while using club facilities.
  6. All electronic communication devices including mobile phones must be set to silent or vibration mode at all times in any Members’ Facilities, must not emit any sound or noise and cause any disturbance to other users.
  7. Members, supplementary cardholders, and their guests should maintain a moderate conversation volume, especially in public areas, to avoid disturbing others.
  8. Members, Supplementary Cardholders and their guests should respect the privacy of other persons on the Club’s premises, and no photographs, videos or audio recordings of other persons may be taken on the Club’s premises without their consent.
  9. The Club reserves the right to refuse the entry of Members, Supplementary Cardholders or their guests who are in non-sports clothing.
  10. No self-brought food is allowed at any Members’ Facilities without prior approval from the Club.
  11. Members, Supplementary Cardholders and their guests should maintain courtesy towards other users and Club’s staff, take care of the facilities and properties, and respect others’ equal right to enjoy the facilities.
  12. Smoking (including electronic cigarettes, shisha and cigars) is not permitted.
  13. No pets are allowed on any of the premises.
  14. Guide dogs for the visually-impaired are allowed on the premises of the Club, provided that prior notification of the intended visit is given to the Club so that appropriate arrangements can be made.
  15. Except with the prior written approval of the Club, no Member or Supplementary Cardholder shall conduct any commercial, political, religious or fundraising activity on the premises of the Club.
  16. No fees shall be charged to a Member or a Supplementary Cardholder for admission to any function held on any premises of the Club. Commercial promotion or publicity of a private function is prohibited.
  17. Members, Supplementary Cardholders and their guests entering the premises of the Club, using any facility of the Club or participating in any activity organised by the Club do so at their own risk. The Club does not accept any liability or responsibility for any death or bodily injury howsoever sustained by any Member, Supplementary Cardholders or their guests, unless and to the extent it is established that such death or injury is caused by the negligence of the Club or its staff.
  18. Any property brought onto the premises of the Club by Members, Supplementary Cardholders or their guests shall remain at all times the entire risk of the individual. The Club shall be under no liability or responsibility for any loss, injury or damage, howsoever caused, to such property, notwithstanding that such property shall have been entrusted to any Club’s staff or placed in any locker provided by the Club.
  19. Members shall be responsible for any loss or damage caused by them, their Supplementary Cardholders or their guests to any facility or property of the Club or to the property of any third party, as well as any death or personal injury caused by them, their Supplementary Cardholders or their guests to other individuals in the premises of the Club. In case of any loss or damage to the facilities or property of the Club, the Club shall be entitled to charge such costs of replacement or repair to the account of the Member.
  20. Members shall indemnify the Club against all liability for or in respect of any injury to or death of any person or any loss or damage to property arising out of or in connection with any acts or omissions of the Member or his Supplementary Cardholders or their guests.
  21. Members or Supplementary Cardholders who has grounds for complaint against other user of a facility or Club’s staff or who wish to suggest improvements shall refer the matter in writing to the Manager to the relevant facility. Direct confrontation with other users should be avoided and in no circumstances should any Member, Supplementary Cardholder or their guests subject another user of the facility or Club’s staff to abuse or otherwise behave in a manner that is abusive, intimidating, offensive or inappropriate.
  22. Club staff are instructed to report infringement of any Rules of the Club to the relevant Facility Manager. The Facility Manager or his delegate shall have the power to request any person to leave the relevant Facility if his conduct in the opinion of the Manager or his delegate causes disturbance to other users of the Facility.
  23. If any Supplementary Cardholder or other permitted user is in violation of the Rules of the Club, his right to use Members’ Facilities may be suspended or revoked.
  24. The main Member is responsible for the actions of his Supplementary Cardholders and guests and may be subject to be held responsible for misconduct committed by the persons using the Members’ Facilities on his account.
Disclaimer:

South China Athletic Association (SCAA) is not a party to and will not be responsible for any dispute arising from GOLFZON Membership Plan which is a prepayment plan between GOLFZON indoor golf club users and GOLFZON indoor golf clubs operated by Greenlive Club CWB Ltd and/or others at SCAA premises or other GOLFZON venues.

GOLFZON HK members and EC Card holders are bound by the terms and conditions of GOLFZON HK. GOLFZON HK CLUB reserves the right to change and amend the terms and conditions at any time without prior notice.

In case of any dispute, the decision of GOLFZON HK CLUB shall be final.

Term and Conditions

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